What if a tag is lost?

Switch it off, or point it somewhere new, from Core. Nothing on the tag needs to change.

Does a tag work without a Portal?

Yes, a tag can be programmed to open anything. The Portal is what opens the full journey, and the full picture in Core.

Every recent iPhone and Android phone reads a tag with no app. The phone is unlocked, held to the tag, and the page opens.

Touchpoints

Every Tag and Batch You Hold

Core's Touchpoints view is where you manage your tags by the batch: claim a shipment by its number, see which tags are live, and switch one off without touching it.

Core, the Tags list: every batch, its type, its Portal and its status

Core, one batch of 1,200 tags and its activity

What It Does

Touchpoints
Every tag and batch you hold. Claim a shipment by its number, see which are live, switch one off.
Set up
Tags arrive; Core makes them yours: claim a batch by its number, point it at a Portal or a page, invite your team.
Live, and changeable
Repoint a batch, switch one tag off or change the page mid event, without touching a tag.
A state for every tag
Each tag has its UXID and a state, from Manufactured to Invalidated.

Touchpoints in the docs ↗

Questions

What if a tag is lost?: Switch it off, or point it somewhere new, from Core. Nothing on the tag needs to change.
Does a tag work without a Portal?: Yes, a tag can be programmed to open anything. The Portal is what opens the full journey, and the full picture in Core.
Which phones work?: Every recent iPhone and Android phone reads a tag with no app. The phone is unlocked, held to the tag, and the page opens.