Where You Run TapTech
Tags→Portal→CoreHow TapTech works ↓Every tag, every Portal and everyone who said yes, on one record that belongs to you rather than to a platform.
Self serve is a beta for selected Base, Studio and Label clients from the fourth quarter of 2026, and the full platform launches to selected clients in 2027.
- No app to download
- Apple Wallet approved for tickets
- Door validation works offline
- Push notifications live
- Stripe Connect payouts
- UK GDPR, consent on every record
Three Parts. One Record That Compounds.
TapTech is the Tags people tap, the Portal a tap opens, and Core, where you run all of it.
Tap · Tags
People tap a tag on a product, a wall, a wrist or a garment.
A tap opens the page set for that tag. No app, no account, nothing to install.
Open · Portal
A branded page opens in the browser. No app, no download, no account first.
The arrival, the consent and what people chose to do go onto one record.
Know · Core
You see who came, when, and who came back, and the record is yours.
Change what a tag opens, or the whole journey, live. The hardware never changes.
One Login, One Audience, One Record
Core shows only the systems you use. They share the same audience and the same record, so adding one later needs no new setup.
Everything Core Does
Each system has its own page: what it does, the real screen, and where it is already in use.
Fan CRM
A record per fan, built from taps and consent, with segments, campaigns and exports.More on Fan CRM →
Tag management
Claim tags by the batch, see which are live, repoint or switch any one off.More on Tag management →
Portal builder
Build Portals from modules and choose what each batch of tags opens.More on Portal builder →
Membership
Applications, levels and access, reviewed by people and checked on every visit.More on Membership →
Insights
Taps by place and time, products, campaigns and consent, live, with an export.More on Insights →- Commerce
Ticketing
DEPARTMNT's own ticketing at cost, with an offline door and the buyer record in your name.More on Ticketing → - Integrations
Integrations
Exports, wallets, payments, music and messaging today; CRM and marketing tools next.More on Integrations → - Data and consent
Security
What a tap records, how consent is kept, and who certifies the infrastructure.More on Security →
From Box to Live
Five steps, from the box arriving to taps landing in Core. After that, you change the page, not the tag.
- 01 · Day one
The box arrives
Tags come programmed and locked, with the batch number on the box.
- 02 · Two minutes
Claim the batch
Enter the batch number and the whole shipment is yours in Core.
- 03 · One minute
Point it at a Portal
Choose the Portal, or a page inside it, that this batch should open.
- 04 · From then on
Live, and changeable
Repoint a batch, switch one tag off or change the page mid event, without touching a tag.
- 05 · As it happens
Watch it land
Taps by place and time, who said yes and who came back, on one record that belongs to you.
Integrations
Dark tiles are DEPARTMNT's own tools, built into TapTech. Filled tiles are live; outlined ones are in beta or in build.
Tickets and wallets
- TicketingPresale, guest lists, refunds, voids and an offline door, run from CoreBuilt in
- Apple WalletTickets saved to the fan's iPhoneLive
- Google WalletThe same, for AndroidIn build
Payments and commerce
- CommerceProducts, memberships and drops sold from the Portal, run from CoreBuilt in
- StripePayments and payouts through Stripe Connect. You are the merchant of recordLive
Music and media
- Music playerReleases, demos and streaming links, played inside the PortalBuilt in
- SpotifyRelease and artist embeds in the PortalLive
- Apple MusicStreaming links from the Music playerLive
- YouTube MusicStreaming links from the Music playerLive
- TidalStreaming links from the Music playerLive
- DeezerStreaming links from the Music playerLive
- Official ChartsTagged physical releases that can count towards the chartsBeta
Messaging and social
- Fan VoiceCommunity chat, a member directory and group chats inside the PortalIn build
- Web pushLock screen messages to fans who said yes, with no appLive
- EmailConfirmations and tap to email, sent through ResendLive
CRM and email marketing
- Core CRMFans, segments and campaigns, with consent kept on every recordBuilt in
Doors and access
- Door scanners and readersOur own scanners and readers, validating tickets offline at the doorBuilt in
- PaxtonWorks alongside existing Paxton Net2 doorsLive
- UniFi AccessDoors that open with Core credentials and bookingsIn build
Data and automation
- CSV exportConsent filtered and watermarkedLive
- CRM exportConsented contacts out to your CRM, under a DPAIn build
Coming next · 22 planned integrations
Tickets and wallets
- DICELink out to DICE events, or bring their data into CorePlanned
- EventbriteLink out to Eventbrite events, or bring their data into CorePlanned
- TicketmasterLink out to Ticketmaster events, or bring their data into CorePlanned
- BandsintownTour dates pulled into the PortalPlanned
- SongkickTour dates pulled into the PortalPlanned
Payments and commerce
- ShopifyProduct pages, member early access and Page LockPlanned
- WooCommerceFor brands not on ShopifyPlanned
- SquareMerch desks and in person salesPlanned
Music and media
- YouTubeMusic video embedsPlanned
Messaging and social
- SMSA text after a tapPlanned
- WhatsAppMessages to fans who opt in, through the Business APIPlanned
- InstagramVerified handles at sign up and story sharingPlanned
CRM and email marketing
- HubSpotConsented contacts and lists synced to HubSpotPlanned
- SalesforceConsented contacts synced to SalesforcePlanned
- KlaviyoConsented contacts and events synced to KlaviyoPlanned
- MailchimpConsented contacts synced to Mailchimp audiencesPlanned
Data and automation
- API and webhooksYour record into your own systems, on Agency and NetworkPlanned
- Google SheetsA live sheet of consented sign upsPlanned
- AirtableSign ups and taps into an Airtable basePlanned
- SegmentEvents into your CDP through SegmentPlanned
- ZapierNo code automationsPlanned
- MakeNo code automationsPlanned
Data and Consent
Presence, not behaviour. Core is consent first and records who was there, not what they did.
A tap records which tag, when, and the kind of device. Nothing about the person, until they choose to sign up.
- Every consent is stored with its purpose, wording version and time. Withdrawal is honoured.
- Exports are consent filtered and watermarked, with small cell suppression.
- You are the controller and DEPARTMNT the processor, under UK GDPR.
- Row level security in the database, fail closed defaults, and no card data stored or logged.
Core runs on Vercel, Supabase and Cloudflare, each independently certified to SOC 2 Type II and ISO 27001. Card payments are handled by Stripe, a PCI DSS Level 1 provider.
DEPARTMNT's own SOC 2 and ISO 27001 certifications are planned.
Security and compliance ↗Sign In to Core
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